Every conversation, one shared inbox.
Facebook Messenger and Instagram DMs land in a single threaded view — one thread per contact, shared across your whole team, so no lead falls through the cracks.
One thread per contact
When the same person messages you on Messenger and Instagram, you see one continuous timeline — not two disconnected conversations. Lead details, status, and history sit right beside every chat.
Unified channels
Messenger and Instagram DMs merge into a single contact thread, so context never resets when someone switches platforms.
Context on every chat
Contact info, lifecycle stage, and prior conversation are pinned beside the thread — nobody has to dig for what's already known.
Smart folders & filters
Sort by new, hot, ready, scheduled, unreplied, or assigned to you — and see live counts so the right conversations rise to the top.
Built for teams
Reply together without stepping on each other. Assign conversations, leave private notes, and hand off cleanly.
Internal comments
Add private notes your team can see but the contact never does — coordinate the next step without leaving the thread.
Assignment
Make a conversation yours or route it to the right teammate, with a clear view of what's on your plate.
One-tap takeover
Jump in mid-conversation and your AI Agent steps aside instantly — then hand it back whenever you want.
Works with your AI Agent
Your AI Agent answers first, qualifies the lead, and hands a warm, summarized conversation to your team — so humans pick up exactly where the AI left off.
Instant first response
New leads get a reply in seconds, around the clock, in your brand voice.
Warm handoff
When a conversation needs a human, it arrives with a summary of what's already been gathered.
Always in control
You decide when the AI replies and when your team takes over — per conversation.