Every cost, in one place.
Start with the channel you actually use, add the others when you're ready, or take all three on one discounted subscription. Below is the complete list — every channel, verification credits, top-ups, and the one-time setup fee.
All prices in USD, billed monthly to the card on file until you cancel. The three channels are independent — pick any one, any two, or all three. Each is billed as its own subscription and you only pay for the ones you choose.
Messenger & Instagram
Team inbox, your AI agent, calls, calendar, and the lead pipeline are included at every tier — the tier sets how many contacts you can work each cycle and how many teammates get a seat. Most accounts start here, but it isn't required: website chat and SMS & voice can each be bought on their own.
| Tier | Price | Contacts / cycle | Seats | Also includes |
|---|---|---|---|---|
| Starter | $500per month | 3,000 | 3 | Team inbox, AI agent, calls, calendar, pipeline, analytics |
| Growth | $850per month | 8,500 | 5 | Everything in Starter, plus workflows & integrations |
| Scale | $1,600per month | 17,500 | 8 | Everything in Growth, plus priority support & custom integrations |
A contact counts once per billing cycle no matter how many messages they send. Each tier also carries a monthly AI allowance sized to its contact volume; if an account exhausts it, the AI stops auto-replying and conversations hand off to your team rather than generating a surprise bill.
Website chat and SMS & voice
Website chat and SMS & voice are available to every workspace. Add either one from Billing in the app, or tell us on the sales form and we will set it up with you.
Each of these is a standalone subscription with its own contact allowance and its own dedicated AI. Take either one, both, or neither — neither requires the Messenger & Instagram plan.
Seats are shared across every channel you own — one team, one inbox — so adding a channel does not add seats. Your seat count comes from your Messenger & Instagram tier or your All-In bundle: 3 on Starter, 5 on Growth, 8 on Scale, and 5 / 8 / 10 on the matching bundle. An account running website chat or SMS & voice on their own gets the baseline 3 seats. Seats are enforced in the app: once every seat is filled you cannot invite or re-enable another teammate until you upgrade or free one up.
Website chat widget
| Tier | Price | Web contacts / cycle | Standalone seats | Includes |
|---|---|---|---|---|
| Starter | $500per month | 3,000 | 3 | Chat widget for your site, its own dedicated AI, one-tap human takeover |
| Growth | $850per month | 8,500 | 3 | Same, sized for steady inbound traffic |
| Scale | $1,600per month | 17,500 | 3 | Same, sized for high-traffic sites |
SMS & voice
| Tier | Price | Contacts / cycle | Carrier text segments / cycle | Voice minutes | Numbers | Standalone seats |
|---|---|---|---|---|---|---|
| Starter | $600per month | 1,500 | 5,100 | 425 | 3 | 3 |
| Growth | $950per month | 4,000 | 15,300 | 1,700 | 6 | 3 |
| Scale | $1,700per month | 9,000 | 38,250 | 3,825 | 12 | 3 |
Texts are counted in carrier segments and voice in whole minutes. At the carrier segment limit, incoming texts stay in the inbox and both staff texts and AI SMS replies pause. There is no staff override. At the voice-minute limit, outbound calls pause; inbound calls are not blocked by that limit. SMS top-ups add contacts and AI tokens, not carrier segments or voice minutes. Included numbers are local numbers you provision inside the app.
All-In bundle
All three channels — Messenger & Instagram, website chat, and SMS & voice — on a single discounted subscription, with more seats than the standalone tier and the setup fee comped.
| Tier | All-In price | Same three à la carte | You save | Seats | Setup fee |
|---|---|---|---|---|---|
| Starter | $1,400per month | $1,600 | $200 / mo | 5 | Waived |
| Growth | $2,400per month | $2,650 | $250 / mo | 8 | Waived |
| Scale | $4,500per month | $4,900 | $400 / mo | 10 | Waived |
The setup fee is waived on All-In
Onboarding is included in the bundle, so the one-time $750 setup & onboarding fee is comped automatically at checkout — you are never asked to pay it. On Starter that's $200 a month plus $750 up front that you don't spend.
Each All-In tier carries the same per-channel allowances as the matching standalone tier (Starter maps to Starter, and so on) — the discount is on price and seats, not on capacity.
Optional guided setup and onboarding
Optional. Offered once, right after your first payment. $750 one time, included with All-In. You can decline and configure your workspace yourself.
- Discovery and setup brief. Agree programs, audience, active channels, staff owner and escalation process.
- Agent configuration. Configure purchased or active channels and document their differences.
- Knowledge setup. Review customer-approved FAQs and sources, with gaps listed.
- Qualification and handoff rules. Agree required questions, qualification criteria and staff escalation conditions.
- Ten fictional example conversations. Review scenarios including poor fit, missing information, insurance uncertainty and human handoff.
- Launch checks and handoff. Check channel readiness, team access, notifications, enabled scheduling and relevant verification, then complete the checklist and handoff session.
One workspace and its purchased or active channels. One discovery session, one consolidated revision round and one handoff session. Payment and delivery progress are tracked separately. Completion requires the checklist and customer acceptance.
Custom integrations, migrations, ongoing campaign management and carrier-approval guarantees are excluded unless separately agreed.
Verification of Benefits credits
Pay-as-you-go, not a subscription. One credit runs a full insurance eligibility check and returns a formatted benefits summary. Credits never expire.
| Pack | Price | Per check | Notes |
|---|---|---|---|
| 50 credits | $21 | $0.42 | Best for getting started |
| 250 credits | $52.50 | $0.21 | Most popular |
| Higher volume | Custom | — | Contact us for volume pricing |
Verification requires your facility NPI and legal business name on file. Credit purchases are one-time charges and, like all fees, are non-refundable.
Mid-cycle top-ups
Optional one-time purchases if you run through a cycle's allowance early. Top-up balances roll over until they are used and never change your monthly price.
Contact top-ups — Messenger & Instagram, website chat
| Pack | Price | Adds |
|---|---|---|
| Small | $100 | 1,000 contacts |
| Medium | $150 | 1,600 contacts |
| Large | $300 | 3,300 contacts |
SMS top-ups
| Pack | Price | Adds |
|---|---|---|
| Small | $100 | 1,000 SMS contacts, with the AI capacity to work them |
| Medium | $200 | 2,200 SMS contacts, with the AI capacity to work them |
| Large | $400 | 4,600 SMS contacts, with the AI capacity to work them |
SMS top-ups add contacts and AI capacity. They do not add carrier texts, and voice minutes are not topped up either: a tier's included texts and minutes are the whole allowance for that cycle. If you consistently need more, move up a tier.
Billing terms
The same terms you accept at signup, stated plainly.
| Term | What it means |
|---|---|
| Recurring monthly | Your subscription bills automatically each month to the payment method on file until you cancel. Each channel bills as its own separate subscription. |
| Non-refundable | All fees are non-refundable, including setup fees and credit top-ups. Cancelling partway through a month does not produce a refund or proration. Upgrading mid-cycle is different: the new tier is charged in full that day and the unused part of the old tier is credited toward your next invoice. |
| Cancel before renewal | To avoid the next charge you must cancel before your current billing period renews. Cancellation takes effect at the end of the paid period and your access continues until then. |
| Price changes | Pricing may change with notice. Continued use after a change means you accept it. |
| Payments | Card payments are processed by Stripe. We never store your full card number. |
Full detail: Terms of Service · Privacy · Trust & Compliance.
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