From message to live human phone call, without losing the thread.
Built for addiction treatment call centers and intake desks. Answer inbound calls on desktop or iPhone, dial straight from the conversation, work callback lists in the power dialer, and keep recordings attached to the contact.
Call without leaving the admissions workspace
Live phone calls stay human, with full pre assessment context, Stedi 270/271 VOB summaries, and conversation history visible right beside your softphone controls.
Browser & iOS softphone
Place outbound calls in one tap and answer inbound calls on desktop web, or in the iPhone app while its Calls screen is open.
Sequential power dialer
Included on SMS & Voice plans, step rapidly through unreached leads and callback queues with caller ID selection.
Recordings & transcripts
Calls through workspace numbers are recorded after a recording notice, with written transcripts attached when call transcription is turned on.
Log outcomes and keep admissions reporting honest
A quick tap after each call updates your admissions pipeline, queues missed call follow ups, and feeds conversion analytics.
Made the call
Mark an assessment call completed and advance the contact cleanly across your admissions stages.
Missed the call
Flag an unanswered attempt and queue an automatic team reminder so high intent leads never slip between shifts.
Confirmed for admissions
Record a confirmed intake outcome that feeds directly into your workspace source and funnel reporting.
Team reminders and time zone clarity
Scheduled calls display both your coordinator's time and the lead's local time zone, and email reminders nudge your staff ahead of scheduled calls and after missed attempts.
Before the call
Configurable email reminders alert your admissions team ahead of upcoming scheduled calls.
After a missed attempt
Missed calls trigger a follow up reminder carrying the contact's details so coordinators try again promptly.
Staff only notifications
Call reminders and missed call nudges go strictly to your team, never spamming the prospective patient.
Turn 24/7 conversations into human intake calls
Qualify in the shared inbox, verify insurance in seconds, and close on the phone.
Start today →Request an Admissions & Intake Audit for Your Facility
Tell us about your facility and current marketing channels. Hunter and the Automate Admits team will look at how your after hours inquiries are answered today and where real time insurance checks could help.
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